Help Centre - Owner

First steps

• Should I sign a contract ?
• How do I customize my rates depending on the time of year?
• In which case is a Technical Inspection not mandatory?
• Why can't I upload photos to my listing?
• How can I suspend or delete my listing?

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Insurance and 24/7 support

• What requirements are asked of the renters for them to hire my vehicle?
• Should I have a personal annual policy for my vehicle?
• What to do in the event of a breakdown or immobilisation of the vehicle after an incident?
• What should I do if my vehicle has been damaged?
• Can I tow a trailer to the vehicle hired?

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The hire: details and modifications

• What is the half-day feature?
• Do I have to accept foreign travel?
• How many drivers can drive my vehicle?
• How do I manage my calendar?
• Should I accept that renters go abroad?

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Functioning of the website

• May I leave a review after a rental?
• Why has my listing been deactivated?
• What do renters pay for?
• What time should I pick up/drop off the vehicle?
• How long does the renter have to confirm a booking?

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Payment

• How secure is it to provide my IBAN and BIC?
• How do I upload my bank details?
• How and when will I be paid?
• How is my remuneration calculated?
• Can the renter pay me directly instead of using the website?

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Touchy subjects

• What about the fuel ?
• How should I declare my remunerations?
• If the renter gets a parking ticket or a toll charge, who should pay?
• What do I do if the renter informs me that he/she will be late to return the vehicle?

My ad

• What factors determine how my listing appears in search results?
• What do I do if I've sold / am selling my vehicle?
• What is the special offer setting?
• How do I set my rates?
• What documents should I upload?

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How does it work?

• What is the security deposit?
• Can I decline a booking request?
• How am I informed about a new booking request ?
• What are the service fees for?
• How do I respond to a booking request ?

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