Help Centre - Owner

First steps

• What is Yescapa?
• What are the different seasons?
• Is it free to create an ad?
• How do I sign up?

Insurance and 24/7 support

• What conditions should renters meet in order to hire my vehicle?
• Should I set up my own insurance contract?
• Can I use my own insurance policy?
• How does the insurance work?
• What is the insurance excess?

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The hire: details and modifications

• What is the security deposit?
• Should I sign a contract ?
• Should I accept that the renters go abroad ?
• Why have I not received the rental documents?
• Should I clean the vehicle? Check the fluids?

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Functioning of the website

• May I leave a review after a rental?

Payment

• How secure is it to provide my IBAN and BIC?
• How and when will I be paid?
• How is my payment calculated?
• Can the renter pay me directly instead of using the website?

Touchy subjects

• What about the fuel ?
• Who should pay if the renter gets fined?
• What do I do if the renter informs me that he/she will be late to return the vehicle?

My ad

• How does the kilometer package work?
• What factors determine how my listing appears in search results?
• My motorhome is slightly old, can I rent it out?
• I cannot upload pictures on my ad, what should I do ?
• I own a motorhome, what are the terms to rent it out?

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How does it work?

• Can I decline a booking request?
• How am I informed about a new booking request ?
• What are the service fees?
• How do I respond to a booking request ?
• What is the rental process?

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