Help Centre - Owner

First steps

• What is Yescapa?
• Is it free to list my vehicle?
• How do I sign up?

How the website works

• How am I informed about a new booking request ?
• How do I respond to a booking request ?
• How long does the renter have to confirm a booking?
• Can I refuse a booking request?
• Why is it necessary to verify my documents?

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The hire: details and modifications

• How to become a Best Owner?
• Things to keep in mind before hiring out my vehicle
• How can I edit my booking?
• Why have I not received the documents for my hire?
• Should I sign a contract?

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My ad

• What is duplicate advertising?
• I own a motorhome, what are the terms to rent it out?
• What factors determine how my listing appears in search results?
• How can I manage my listing(s)?
• How do I set my rates?

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Payment

• How and when will I be paid?
• How is my remuneration calculated?
• How do I upload my bank details?
• Can the renter pay me directly instead of using the website?
• What is the payment process for renters?

Insurance and 24/7 support

• How does the insurance work?
• Do I still have need a standard motor insurance annual policy for my vehicle?
• What requirements are asked of the renters for them to hire my vehicle?
• How do I know that the renter is insured for the hire?
• How do I receive the insurance certificate?

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Managing a claim

• How are repairs carried out in the event of a breakdown?
• How is the excess payment processed?

Information for professionals

• What is an damage excess waiver?

Touchy subjects

• If the renter gets a parking ticket or a toll charge, who should pay?
• What do I do if the renter informs me that he/she will be late to return the vehicle?
• What is the depreciation coefficient?
• What about fuel ?
• What is further damage?

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