Help Centre - Owner

First steps

• How do I customize my rates depending on the time of year?
• What is Yescapa?
• How do I sign up?
• What are the different seasons?
• One of my document was refused, what should I do?

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Insurance and 24/7 support

• What requirements are asked of the renters for them to hire my vehicle?
• Should I have a personal annual policy for my vehicle?
• What to do in the event of a breakdown or immobilisation of the vehicle after an incident?
• What conditions should renters meet in order to hire my vehicle?
• Should I set up my own insurance policy?

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The hire: details and modifications

• Should I accept that renters go abroad?
• Why have I not received the documents for my hire?
• Should I clean the vehicle? Check the fluids?
• What is the instant booking option?
• What should I think about before I rent my vehicle out?

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Functioning of the website

• May I leave a review after a rental?
• Why has my listing been deactivated?
• What do renters pay for?
• How long does the renter have to confirm a booking?
• Can I cancel a confirmed booking?

Payment

• How secure is it to provide my IBAN and BIC?
• How and when will I be paid?
• How is my remuneration calculated?
• Can the renter pay me directly instead of using the website?

Touchy subjects

• What about the fuel ?
• How should I declare my remunerations?
• I've received a fine and the dates correspond to the rental, who should pay?
• What do I do if the renter informs me that he/she will be late to return the vehicle?

My ad

• How does the kilometer package work?
• What factors determine how my listing appears in search results?
• What do I do if I've sold / am selling my vehicle?
• What is the special offer setting?
• How do I set my rates?

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How does it work?

• What is the security deposit?
• Can I decline a booking request?
• How am I informed about a new booking request ?
• What are the service fees for?
• How do I respond to a booking request ?

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