Help Centre - Renter

First steps

• What is Yescapa?
• How do I sign up?
• Is a DVLA check necessary?
• Is signing up free?
• How to search for a vehicle?

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Functioning of the website

• May I leave a review after a rental?
• I have subscribed to the cancellation insurance, how do I cancel my booking?
• What is the rental process?
• May I leave a review after a rental?
• I have subscribed to the cancellation insurance, how do I cancel my booking?

Insurance and 24/7 support

• What requirements must I fulfil to rent a motorhome?
• What documents do I need to provide, for the insurance to be valid for my trip?
• Can I use my own insurance or the owner's policy?
• Do I need to be insured for my rental?
• What is the difference between the excess and the guarantee deposit?

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The hire : Process and Details

• How to cancel a rental request?
• Things to remember during the rental.
• What documents are required to rent a motorhome and how can I send them?
• Can I drive with a foreign driver's licence?
• How do I add a day of insurance to my rental?

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Payment

• How can I pay for my booking?
• Is the payment secure ?
• What do I do if my payment fails?
• Can I pay the owner directly instead of paying on the website ?
• What is 3DSecure payment ?

Touchy subjects

• I am late returning the vehicle, what happens?
• The owner received a ticket, and the dates correspond to my rental dates, who should pay?
• Do I have to check fluids or do the cleaning?
• What about the fuel?

How does it work?

• How do the kilometre packages work?
• Do I have to sign up to the website to book a vehicle ?
• What is the security deposit?
• When will I be able to contact the owner ?
• I am interested in several motorhomes, can I send hire requests for all of them ?

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