Help Centre - Renter

First steps

• What is Yescapa?
• How do I sign up?
• Is a DVLA check necessary?
• Is signing up free?
• How to search for a vehicle?

Functioning of the website

• May I leave a review after a rental?
• I have subscribed to the cancellation insurance, how do I cancel my booking?
• How is the price of my rental set?

Insurance and 24/7 support

• What requirements must I fulfil to rent a motorhome?
• What documents do I need to provide, for the insurance to be valid for my trip?
• Can I use my own insurance or the owner's policy?
• Do I need to be insured for my rental?
• What is the difference between the excess and the guarantee deposit?

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The hire : Process and Details

• Can I drive with a foreign driver's licence?
• How can I add a day of insurance to my booking?
• Why subscribe to our cancellation insurance?
• Things to keep in mind during my trip
• What are the kilometre options?

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Payment

• How can I pay for my booking?
• Can I split my payment?
• What payment methods are accepted?
• What are the terms of a rental credit?
• Is the payment secure ?

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Touchy subjects

• What if the owner cancels my booking?
• What is the depreciation coefficient?
• What is further damage?
• I am late returning the vehicle, what happens?
• The owner received a ticket, and the dates correspond to my rental dates, who should pay?

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How does it work?

• Do I have to sign up to the website to book a vehicle ?
• What is the security deposit?
• Do I have to sign an inventory form?
• What are the service fees for?
• What happens if a vehicle I'd like to rent is already booked?

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