Help Centre - Renter

First steps

• What is Yescapa?
• How do I sign up?
• Is it free to sign up?
• How to search for a vehicle?

How the website works

• Do I have to sign up to the website to book a vehicle ?
• What are the service fees for?
• May I leave a review after a rental?
• Why is it necessary to have my documents verified?
• One of my documents was refused, what should I do?

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Insurance and 24/7 support

• How does the insurance work?
• What requirements must I fulfil to rent a motorhome?
• Is the insurance certificate necessary for my hire?
• What to do in the event of an incident during a hire?
• What is the security deposit?

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The hire : process and details

• Do I have to sign an inventory form?
• Should I sign a contract ?
• What documents do I have to bring during the hire?
• What documents are required to hire a motorhome and how to upload them?
• Why have I not received the documents for my hire?

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Payment

• How can I pay for my booking?
• Can I split my payment?
• What payment methods are accepted?
• What are the terms of a rental credit?
• How is the price of my rental set?

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Touchy subjects

• What is the depreciation coefficient?
• I am late returning the vehicle, what happens?
• The owner received a fine, and the dates correspond to my rental dates, who should pay?
• Do I have to check fluids or do the cleaning?
• What about fuel?

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