How can a booking be edited?
It is possible to edit dates kilometre package or insurance on a booking even if it has been confirmed by the renter. They may proceed to this change, up to the day before departure.
To do this, they'll have to log on to their profile and click on My Trips (please note no modification will be done by phone or email):
What modifications can they make to a booking from their account?
- Add days or extra kilometres before payment:
They must cancel their current booking request and renew it with the correct dates or kilometres. You will then receive a new request from them.
- Add days or extra kilometres after having paid for a booking: They can easily edit an already confirmed booking themselves from their account in the My Trips section, and then Edit.
They may edit:
- The departure date
- The return date
- The kilometre package
- The chosen options
More than one modifications are possible for the same booking.
To edit a booking they will need to:
i) Log on to their profile and go to My Trips > Edit
ii) Choose the modifications they wish to make > Save
iii) Check all the information entered is correct
iv) Confirm their request > Send the request
v) An email will be sent to you. If you accept the changes, a payment link will be sent to them to confirm the change
vi) The change will come into effect and appear on the rental contract once the payment has been finalised.
- Add an extra day of insurance after payment:
Please refer to the article How can I add a day of insurance to my booking?
Special cases: Deleting a day, reducing your kilometres, or change of dates (same amount of days only)after payment:
Those changes are not possible via their account, once a payment has been made. If you have come to an agreement with the renter, both parties must contact us by email in order to inform us of the requested change.