Help Centre - Owner

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One of my document was refused, what should I do?

In order to provide a safe and secure online environment, Yescapa must verify each user's documents and their validity. 

If one of your documents has been refused, we will inform you by e-mail of the reason for its refusal.

As soon as you receive this email, you can add the new document after checking the following points:

  • Legibility: The whole document must be visible (beware of framing) and both sides of some documents are necessary, avoid downloading a document that is blurry or too bright or too dark.
  • Validity: Check the validity date of your documents, we require a proof of address less than 3 months old and must be a utility bill (water, electricity or gas). The documents accepted as proof of identity are: An identity card (front and back) or a passport. 
  • It must correspond to the information you have entered on your profile: (surname, first name, date of birth, address) for a vehicle (name of owner, registration). If this is not the case you can change your information on the page: My Account / My Documents in your Yescapa profile at any time.

For certain documents (proof of insurance, technical inspection) it is necessary to add the expiry date of the document in the space provided to that effect before it can be uploaded. 

For the proof of insurance, we ask for the entire official document (not the windscreen sticker).

For the Technical Inspection (MOT), it is necessary to add the full report.

For the Registration certificate (V5C), it is important to upload the first three pages.