How is the excess payment processed?
If you have a security deposit by check:
- The amount of the check is generally greater than the excess amount. In this case, we will ask your tenant to pay you the excess amount directly upon presentation of the invoice and/or appraisal report within 10 days.
- Once the payment is made, you can return the check or destroy it (in this case, we ask that you send them a photo of the destroyed check).
If you have a security deposit by cash or bank transfer:
- You can keep the excess amount from the security deposit. We will ask you to return the excess amount to the tenant upon presentation of the invoice and/or appraisal report.
- If the amount of the security deposit is less than the excess amount, we will ask your tenant to pay the remaining amount upon presentation of the invoice and/or appraisal report within 10 days. A reminder will be sent to the tenant by our services if necessary.
If the security deposit is managed by Yescapa:
- You must report the damage from your dashboard within 72 hours of the end of the rental period, with a supporting rental agreement.
- Our team will follow up on the file and claim the amount from the renter.
We always monitor the payment of excess amounts. The Yescapa team will assist you in recovering the excess amount, depending on the circumstances.