The RAC provides assistance in the case of a breakdown in the UK and Europe with 24/7 support.
It covers UK registered vehicles which are under 3.5T. If the vehicle owner is a registered business please contact them directly to follow their breakdown procedure.
The relevant contact number and policy number is located on your “Confirmation of Insurance” form transmitted to you before your rental.
Once a breakdown is reported an RAC service van will be sent out to the location. The RAC will try to repair the vehicle at the roadside with up to £300 of materials (billed to Yescapa) to restore the vehicle to working order. On average the RAC can repair 80% of breakdowns at the roadside.
If the vehicle cannot be repaired the RAC will tow the vehicle to the nearest authorized garage. The RAC will contact Yescapa to decide the best way to assist the renter from here eg.providing temporary accommodation or a replacement vehicle (value set at £50 per person for a maximum of 3 days). The owner should request a diagnostic report from the garage to discover if the source of the breakdown was caused by renter misuse or poor vehicle maintenance. This document will be used to define which party is culpable for the necessary repairs.