Yescapa Community Reviews

Truly awful and made what should have been a relaxing holiday, a horrible nightmare. We hired the van as we knew it was going to be 37to 40 degrees and this stated it had air con. When we arrived for collection, we were told that in fact that was wrong and it didnt. Ricardo then told us to go and buy some fans for the dashboard instead. So WE are expected to go and find and buy some fans which will ony blow around the hot air - not cool the van down.Then - he told us we could not use the water tank as he and his girlfriend has cleaned it out and it still had lots of soap inside. We had told him weeks before we were going to be at a festival for a week in the van. We repeated this and siad the water tank was vital to us. His reply was " go and buy lots of water bottles". Absolutely disgusting treatment - this is how you treat your customers who are arriving for a holiday!!!!!Then - we realised there was no front screen sun protector to stop the intense heat getting in the van. He said "oh - the last person broke it" - not sure how you manage to break one. But - then replace it!!!The van had donbe almost 900,000km and was a complete nightmare to drive. Very slow and the gear box terrible. Inside there was a knife and fork each. No sharp knife to cut fruit or veg. No breadknife. Nothing to drain water from saucepans and they didnt even have lids to do it that way either. Ricardo told us to buy stuff and keep the receipts - that he would repay.AS there was no air con - we said we would buy a gazebo as too hot to change insdie the van in the day - so this would be a way to be outside butnot in the intense heat.When we returned the van he would not return our deposit or pay for any of the items we had to buy. He said it was OUR CHOICE to buy the things. He arrived with 4 other people and really tried to intimidate us so I asked for the police to be called. HE eventually signed the document with them there, to say we had returned the van in a good condition. But it the stressful situation, we realised about an hour later, we only sigend ourt one which he kept. SO we dont have it. He is now trying to say the van had lots of scratches and still will not return the deposit it to us. COMPLETE AND UTTER NIGHTMARE!!!!!! DO NOT RENT FROM THIS GUY! HE HAS COST US A FORTUNE AND RUINED OUR HOLIDAY----------------------------------------------------------------------------------------Resposta do proprietário:Acho realmente de uma falta de educação e respeito o que realmente escreveram aqui!!A situação foi passada para o yescapa na segunda feira depois do check out. Realmente houve a situação do ar condicionado que não estava a funcionar e foi um erro na publicação realmente! Mas foi falado e aceitaram levar a van. É uma carrinha antiga, normal ter muitos km e não andar rápido, sobre os talheres é mentira, tinha todo o material básico para cozinhar e conseguirem comer 3 pessoas.A polícia foi chamada por mim quando percebemos que ao explicar que não tinham a van como a entreguei teria que falar com o site yescapa para me orientar no que acontecia agora, em seguida foi ameaçado com uma faca que não saía dali enquanto não devolve se a causao. Tal situação fui obrigado a chamar a polícia para conseguir seguir viagem e levar a van!A situação atrasou pois percebemos que o festival que tinham ido era o festival “BOOM” em Castelo Branco, se não estou em erro!Com isso, e como tinha que entregar a van no dia seguinte, atrasei a entrega devido à limpeza que tive que fazer intensiva e ao facto de terem estragado a bomba da água.Fizeram imensos riscos na carrinha bateram no pára-choques frontal.É incrível como tem a lata de vir escrever um comentário destes quando foram os causadores destes problemas todos .Ainda bem que a polícia foi chamada ao local e registou toda a situação que se estava a passar e o estado psicológico do casal no qual o senhor permanecia calmo e a senhora totalmente alterada e com ameaças e no fim de semana do check-out passaram a fazer chamadas e a intervir nas nossas redes sociais.

We had a wonderful experience using Jean Claude's camper van. It was really cute and cozy and had everything we needed and more. It was highly functional with lots of storage room and a lot of windows. THW stove was amazing and we were able to cook really good meals in the camper. Jean Claude is a friendly person who accommodated us in every way.

Had a beautiful time driving around on my own in Menorca, waking up in paradise with a sew view. The van was easy to drive and convenient - just enough to discover the island.  I was scared of the length of the van but I found places to park easily even though it was August and full of people.  The owner was very flexible and replied quickly to messages.  I highly recommend doing this experience, the best I had so far! 

Paul was a top hirer, polite friendly and van was taken care off, welcome anytime .

We had a fantastic week touring Cornwall in Fernando’s van. It was so comfortable and has an excellent layout. The handling on narrow roads was much better than I expected. This van is special, so well designed and spacious. You don’t need to take a thing, it’s all there, and we never needed to charge either. Highly recommend

Lovely people and left the van so tidy 

The van was well kitted out with kitchenware and items we needed for a fun and comfortable stay in the countryside or near the beach. The window coverings worked well for heat & privacy.  the fridge was AMAZING as it kept things beautifully cool and I could even store a bag of ice!! Ice in a van is a definite luxury! The water tank was the perfect size and 4 days of showering and dishes!  the bed mattress could have been a little thicker for my liking though, but that's personal opinion.  the van was very well built with ample storage for all your food, clothing and other storage needs.  the owner was just so lovely and helped me on the odd occasion I had to check a message flashing on the inverter which just turned out to be a notification - no issues. I would recommend this van for any fun adventure as a reliable and comfortable vehicle for Spanish vanlife.

Our overall experience of renting with Pablo was 5 star. Pablo was quick to respond to all our questions before we booked, he made everything smooth, simple and easy. As it was our first time he put our minds at ease and made sure we were fully prepared with all the necesssry information and knowledge about the vehicle before we set off. The van was impeccably clean, comfortable, well suppplied and came with a vigor supply of kitchen and cleaning products, bathroom soaps, shampoo etc. Whenever we had a question about the vehicle on our trip we would send Pablo a message and he would answer straight away. We would 100% recommend Pablo and his van and very much hope to hire from him again in the future. We had an absolutely amazing trip. Highly recommended! 

This is the second hire of this vehicle for us which speaks volumes. Fantastic service, easy to deal with and very well looked after vehicle. Hopefully our family didn't ruin that!!!!

Everything excellent

Alles bestens, jederzeit wieder!

Son una pareja majísima y super atenta. Se preocupan por los pequeños detalles y que todo este a nuestro gusto. La caravana, aunque es antigua, nos dio un resultado excelente. Todo funcionó perfectamente y sin dudarlo repetiríamos con ellos. Muchas gracias por todo

David was so nice and recommended us many beautifully places and beaches that was safe and perfect to spend the night with the van. The van had everything that we needed and the bed was even enough for us (two adult) and our 1 year son. All was perfectly prepared when we arrived. Highly recommend!

Andre was easy to deal with and we had a fantastic week exploring andalucia. I would say the van is suited to 2 travellers (we were 2 adults and 1 child)

Smooth process, really and straightforward.

No problems at all. A lovely couple.

James and NaDo were both great renters treating the van with respect and leaving in clean condition. Not only emptying the toilet cassette and water but filling up. James was a careful driver from my "trial" so had every trust in him when driving. Would certainly rent to them again and hope they will return for another trip in the South West.

Nice couple, sounds like they had a great time

Excellent experience. Easy to drive around Portugal and communication with the owner was first-rate. Would recommend. 

Fabulous customers and we hope to see you again sometime   All the best